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Skin Scanner Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Skin Renewal Skin Scanner ("Skin Scanner"), an online tool designed to provide a preliminary assessment of potential skin concerns based on user-submitted images and information.

By accessing or using the Skin Scanner, you agree to be bound by these Terms. If you do not agree, you must not use this tool.

2. Nature of the Service

The Skin Scanner is an automated, AI-assisted digital assessment tool intended for informational and educational purposes only.

Clinical Disclaimer

The Skin Scanner does not constitute a medical consultation, diagnosis, or treatment plan.

The results generated are automated and are not reviewed by a qualified medical practitioner unless you proceed to book a formal consultation.

The output provides general insights into possible skin concerns and suggested treatment directions only.

In accordance with applicable healthcare guidelines, including HPCSA-aligned principles:

  • No clinical advice is provided through this tool.
  • A formal, in-person consultation is required before any diagnosis or treatment can be made.

3. No Doctor – Patient Relationship

Use of the Skin Scanner does not establish a doctor-patient relationship between you and Skin Renewal or any of its practitioners.

A professional relationship is only established once a formal consultation has been conducted and accepted.

4. AI and Automated Decision-Making Disclosure

The Skin Scanner uses automated systems and algorithms to analyse submitted images. By using this tool, you acknowledge that:

  • The assessment is generated by technology and not human evaluation.
  • Automated analysis may not fully account for individual medical history, skin conditions, or complexities.
  • Results may be incomplete, inaccurate, or unsuitable for medical decision-making.

You agree not to rely on the results as a substitute for professional medical advice.

5. User Registration and Account

To use the Skin Scanner, you must:

  • Provide a valid email address.
  • Complete the verification process.
  • Create a personal profile.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Ensuring that all information provided is accurate and up to date.

Notice: Skin Renewal reserves the right to suspend or terminate accounts if false, misleading, or incomplete information is provided.

6. User Obligations

By using the Skin Scanner, you agree:

  • To upload only images of yourself or individuals for whom you have explicit, informed consent.
  • Not to upload inappropriate, unlawful, or misleading content.
  • Not to misuse, interfere with, or attempt to reverse-engineer the system.

7. Accuracy and Limitations

While reasonable efforts are made to ensure the functionality of the Skin Scanner:

  • Results depend heavily on image quality, lighting, and user input.
  • The tool may not detect all conditions or accurately reflect severity.
  • Skin Renewal does not guarantee accuracy, completeness, or reliability.

8. Data Protection and POPIA Compliance

Skin Renewal processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using the Skin Scanner, you consent to the collection and processing of:

  • Personal information (e.g., name, email address).
  • Uploaded facial images (which may constitute biometric information).
  • Skin analysis data and results.

Your data is processed for the following purposes:

  • Providing the Skin Scanner service.
  • Improving system performance and accuracy.
  • Communicating results and relevant service offerings.

Skin Renewal undertakes to:

  • Process data lawfully and transparently.
  • Collect only data necessary for the stated purpose.
  • Implement appropriate technical and organisational safeguards.

9. Data Retention, Access, and Deletion Rights

You have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your personal data and records.

Upon verified request:

  • Personal data, images, and analysis records will be deleted within a reasonable timeframe.
  • Certain data may be retained where required by law or for legitimate business purposes.
  • Anonymised data may be retained for research, analytics, and system improvement.

Requests can be submitted through official Skin Renewal communication channels.

10. Privacy Policy

Your use of the Skin Scanner is also governed by Skin Renewal’s Privacy Policy, which provides detailed information on how your data is collected, stored, and protected.

11. Intellectual Property

All content, systems, algorithms, and materials associated with the Skin Scanner are the property of Skin Renewal or its licensors.

You may not:

  • Copy, reproduce, distribute, or commercially exploit any part of the tool.
  • Reverse engineer or attempt to extract underlying technology.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Skin Renewal shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Skin Scanner.
  • Users rely on the tool and its results entirely at their own risk.

The Skin Scanner is provided "as is" without warranties of any kind, whether express or implied.

13. Indemnity

You agree to indemnify and hold harmless Skin Renewal from any claims, damages, or liabilities arising from:

  • Your use or misuse of the Skin Scanner.
  • Violation of these Terms.
  • Upload of unauthorised or unlawful content.

14. Encouragement to Seek Professional Care

The Skin Scanner may recommend or encourage you to book a consultation with Skin Renewal.

  • This is optional and does not create any obligation.
  • Any treatment decisions should only be made after consultation with a qualified practitioner.

15. Modifications to the Terms

Skin Renewal reserves the right to update or modify these Terms at any time. Changes will be effective upon publication. Continued use of the Skin Scanner constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

17. Contact

For support, privacy-related queries, or data deletion requests, please contact Skin Renewal via official communication channels.

Agreement

By using the Skin Scanner, you confirm that you have read, understood, and agree to these Terms and Conditions.

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